Carpet Cleaners Pimlico Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Pimlico provides carpet and related cleaning services to residential and commercial clients within its service area in the United Kingdom. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation requesting and receiving services from Carpet Cleaners Pimlico.

Company means Carpet Cleaners Pimlico, the provider of the cleaning services.

Services means carpet cleaning and any additional services agreed in writing or as part of the booking confirmation, such as upholstery cleaning, rug cleaning, or related tasks.

Premises means the property or location where the Services are to be provided.

Technician means an employee, contractor, or representative of the Company who attends the Premises to deliver the Services.

2. Scope of Services

The Company provides professional carpet cleaning and related services to Clients within its operational area. The exact scope of the Services for each booking will be confirmed at the time of booking and in any subsequent booking confirmation document or message provided to the Client.

The Company aims to deliver Services using reasonable care and skill and in accordance with industry standards for carpet cleaning. However, the Company does not guarantee that all stains, marks, odours, or wear will be removed entirely, as results depend on factors such as carpet material, age, previous cleaning methods, and type of contamination.

3. Booking Process

3.1 Bookings can be made by the Client through the Companys accepted booking channels. By submitting a booking request, the Client confirms that they are legally capable of entering into a binding contract and that they are the owner or authorised occupier of the Premises or otherwise have authority to request the Services.

3.2 All bookings are subject to acceptance and availability. The Company reserves the right to decline a booking or to request additional information before confirming acceptance.

3.3 A booking will be deemed confirmed only when the Company has provided a booking confirmation, which may include the date and time of the appointment, the type of Services to be carried out, and the applicable charges. The Client is responsible for checking that the booking details are correct and for promptly notifying the Company of any errors.

3.4 The Client must ensure that access to the Premises is available at the agreed time and for the duration required to perform the Services. This includes arranging parking where necessary and complying with any building or estate regulations regarding access for tradespeople or service providers.

4. Client Obligations

4.1 The Client must provide accurate information regarding the Premises and the condition of the carpets and other items to be cleaned, including disclosure of any known issues such as loose fittings, pre-existing damage, colour instability, or previous chemical treatments.

4.2 The Client is responsible for ensuring that the Premises are safe for the Technician to work in. This includes ensuring that the Premises are reasonably tidy, that personal items and fragile objects are safely stored away, and that children and pets are supervised and kept away from work areas and equipment.

4.3 The Client must provide access to running water and electricity at the Premises, unless otherwise agreed in advance. Where this is not available and the Company is not notified in advance, the appointment may be treated as a late cancellation and charges may apply.

4.4 The Client must not request the Technician to undertake any work that is unsafe, unlawful, or outside the agreed scope of the Services. The Technician may refuse to carry out any task that they consider hazardous or unsuitable.

5. Pricing and Payment Terms

5.1 The price for the Services will be communicated to the Client at the time of booking, based on the information provided. The Company reserves the right to adjust the quoted price if the information provided by the Client is inaccurate or incomplete, or if on arrival the scope of work differs materially from the original description.

5.2 Prices are generally stated inclusive of applicable taxes, unless otherwise indicated. Any additional charges, such as congestion or parking charges incurred for accessing the Premises, may be added to the final invoice.

5.3 Payment is due in accordance with the payment method and terms agreed at the time of booking. The Company may require full or partial payment in advance, or payment immediately upon completion of the Services at the Premises.

5.4 The Company reserves the right to suspend or refuse future service where there are outstanding unpaid invoices or repeated late payments. Interest may be charged on overdue amounts at the statutory rate applicable in England and Wales.

5.5 For commercial Clients, specific payment terms may be agreed in writing. In the absence of such agreement, payment will be due within 14 days of the invoice date.

6. Cancellations, Rescheduling and Access

6.1 The Client may cancel or reschedule a booking by providing notice to the Company. The Companys cancellation policy is intended to be fair while recognising that technician time and scheduling resources are committed to each booking.

6.2 Where the Client provides more than 24 hours notice before the scheduled appointment time, any cancellation fee will be at the discretion of the Company and may be waived or reduced.

6.3 Where the Client provides less than 24 hours notice, or fails to provide access to the Premises at the agreed time, the Company reserves the right to charge a late cancellation or call-out fee, which may be up to 100 percent of the estimated service price.

6.4 If the Technician is delayed or prevented from accessing the Premises due to circumstances within the Clients control, waiting time may be charged at the Companys applicable hourly rate.

6.5 The Company may cancel or reschedule an appointment due to circumstances beyond its reasonable control, including but not limited to illness, vehicle breakdown, severe weather, or operational issues. In such cases, the Company will notify the Client as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any loss or damage arising from such cancellations or rescheduling.

7. Service Limitations and Results

7.1 While the Company uses professional equipment and methods, no guarantee can be given that all stains, odours, or marks will be completely removed. Some substances can cause permanent discolouration or damage that will not respond to cleaning, and long-standing stains may only be partially improved.

7.2 The Company will not be responsible for any damage that results from pre-existing defects or weaknesses in carpets, underlay, flooring, or other materials, including wear, fading, loose seams, or previous improper cleaning or treatment.

7.3 The Client is advised that certain types of carpet or fabric may be prone to shrinkage, colour run, or pile distortion. The Company will undertake reasonable tests where appropriate but cannot be held liable where problems arise from the inherent nature or previous condition of the materials.

8. Liability and Limitations

8.1 The Company will exercise reasonable care and skill in providing the Services. If the Client believes that the Services have not been carried out with reasonable care and skill, the Client must notify the Company within 48 hours of completion, providing details and, where possible, photographic evidence.

8.2 Where a valid complaint is received within this period, the Company may, at its discretion, arrange a re-visit to inspect the work and, where appropriate, re-clean the affected area or offer a partial refund. This will be the Clients sole and exclusive remedy in respect of the Services provided.

8.3 The Companys total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by the Client for the specific appointment giving rise to the claim.

8.4 The Company will not be liable for any indirect or consequential loss, including but not limited to loss of revenue, loss of profit, loss of anticipated savings, loss of use, or any business interruption, whether foreseeable or not.

8.5 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter in respect of which liability cannot be lawfully limited or excluded.

9. Damage to Property and Personal Items

9.1 The Client must remove or secure valuable, fragile, or sentimental items prior to the arrival of the Technician. The Company will not be responsible for damage to items left in or on the carpets or in work areas, including small objects, loose wires, or personal possessions that could reasonably have been removed by the Client beforehand.

9.2 Any claim for damage to property or items must be reported to the Company as soon as reasonably possible, and in any event within 48 hours of completion of the Services. The Client must allow the Company an opportunity to inspect the alleged damage before any repair or replacement is carried out, except in an emergency situation.

9.3 Where damage is directly and solely caused by the negligence of the Technician, the Company may choose to repair the damage, replace the item with one of similar age and condition, or pay a fair monetary compensation, subject to the liability limitations set out in these Terms and Conditions.

10. Waste Handling and Environmental Regulations

10.1 The Company is committed to complying with applicable UK waste management and environmental regulations in the provision of its Services.

10.2 The Company will remove and dispose of any waste generated directly by the cleaning process in accordance with relevant laws and regulations. This may include used cleaning materials or extracted residues from carpets, where such disposal is part of the agreed Service.

10.3 The Client remains responsible for any general household or commercial waste, bulky items, or hazardous materials present at the Premises. The Company does not provide a general waste removal service unless expressly agreed and separately charged.

10.4 The Client must inform the Company in advance if there are any known hazardous substances, contamination, or biohazard risks at the Premises that may affect the delivery of the Services. The Company reserves the right to refuse or discontinue work if unsafe or unlawful conditions are identified.

11. Health and Safety

11.1 The Company and its Technicians will follow reasonable health and safety practices when carrying out the Services, including safe use of equipment and cleaning products.

11.2 The Client agrees to observe any safety instructions or temporary restrictions communicated by the Technician during the appointment, for example regarding walking on damp carpets, keeping children and pets away from work areas, or ventilating rooms after treatment.

12. Insurance

12.1 The Company maintains appropriate insurance cover for its operations, including public liability cover, in accordance with industry norms. Details of insurance cover can be made available upon reasonable request.

12.2 The existence of insurance does not extend or increase the Companys liability beyond that set out in these Terms and Conditions.

13. Privacy and Data Protection

13.1 The Company collects and processes personal data relating to Clients for the purpose of managing bookings, delivering Services, handling payments, and administering customer relationships.

13.2 The Company will handle personal data in accordance with applicable UK data protection laws. Personal information will not be sold to third parties and will only be shared where necessary to provide the Services, process payments, meet legal obligations, or manage business operations.

14. Amendments to Terms and Conditions

14.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or its business practices.

14.2 Updated Terms and Conditions will apply to any new booking made after the date of publication. For ongoing service agreements, the Company will provide notice of any material changes where reasonably practicable.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between the Client and the Company regarding the provision of the Services and supersede any prior understandings or arrangements, whether oral or written, relating to their subject matter.