Carpet Cleaners Pimlico Privacy Policy

This Privacy Policy explains how Carpet Cleaners Pimlico collects, uses, stores, shares and protects personal data of customers and prospective customers in the Pimlico area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Carpet Cleaners Pimlico customers and potential customers located in the Pimlico area who contact us, request a quotation, make a booking, or otherwise interact with our services. It covers personal data collected through any communication method, including telephone, messaging services, and any online or written enquiries.

Data Controller

Carpet Cleaners Pimlico is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection legislation.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you use our services or contact us:

Identification and contact details, such as your full name, address, and preferred contact details.

Service and booking information, such as details of the property where the services are to be carried out, type of cleaning requested, preferred dates and times, and any specific instructions you provide.

Communication records, such as messages, notes from phone calls, and other correspondence relating to quotations, bookings, amendments or complaints.

Payment related information, such as records of payments, payment method used and amounts paid. We do not store full payment card details when payments are processed by external payment processors.

Technical and usage data, where applicable, such as basic information about how you interact with any online forms or digital booking tools, including time and date of enquiries.

How We Collect Your Personal Data

We collect personal data directly from you when you contact us to request information, ask for a quotation, make a booking, or communicate with us in any other way. This may be by phone, by messaging service, or through any online forms we may make available.

We may also receive personal data about you from third parties who are authorised to share your details with us, for example partner platforms that you use to submit a cleaning request or booking. In these cases, we only receive the information necessary to provide our services and manage your booking.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Performance of a contract. We process your personal data when it is necessary to provide our cleaning services to you, take steps at your request before entering into a contract, manage your booking, communicate with you about your booking, and handle payments.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing our business operations, improving our services, keeping records, handling customer enquiries, and protecting our legal rights.

Legal obligation. We may process certain personal data where we are required to do so by law, such as for tax, accounting or regulatory purposes.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our carpet and upholstery cleaning services, including taking bookings, confirming appointments, attending your property in the Pimlico area, and completing cleaning tasks.

To communicate with you about quotations, bookings, amendments, cancellations, and follow up after the service has been delivered.

To manage payments, invoices, and accounting records, including confirming receipt of payment and handling any payment queries.

To address questions, complaints, feedback or disputes and to improve the quality of our services.

To keep appropriate business records, comply with our legal obligations and protect our legal rights.

Data Retention

We keep your personal data only for as long as is necessary for the purposes described in this Privacy Policy, and in accordance with applicable legal requirements.

Booking and service records, including your contact details and information about services provided, are typically retained for a period that enables us to manage our relationship with you, maintain accurate business and tax records, respond to enquiries, and comply with legal and regulatory obligations.

Communication records and complaint information are kept for as long as necessary to resolve any issues and to demonstrate how we handled your enquiry, after which they are securely deleted or anonymised.

When we no longer need personal data for the purposes for which it was collected, we will delete it or anonymise it so that you can no longer be identified from it.

Data Sharing and Processors

We may share your personal data with third parties where this is necessary for the purposes described above and permitted by law. These third parties act either as independent controllers or as processors who process data on our behalf and under our instructions.

Service providers and processors may include:

Payment processing providers who handle card payments or other electronic payments for our services. They receive only the information necessary to process your payment securely.

IT and administrative service providers who supply tools used for scheduling, communications, data storage or record-keeping. These providers are bound by confidentiality and data protection obligations.

Professional advisers, such as accountants or legal advisers, where this is necessary to comply with our legal obligations or protect our rights.

Public authorities or law enforcement agencies, if we are required by law to disclose personal data or if disclosure is necessary to protect our rights or the rights of others.

We do not sell your personal data to third parties for marketing purposes.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, your personal data may be transferred to countries that may have different data protection standards. When such transfers occur, we take appropriate safeguards to ensure that your personal data remains protected in accordance with applicable data protection laws, for example by using standard contractual clauses or equivalent measures recognised by law.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and service providers who need it to perform their duties and requiring them to respect the confidentiality and security of your information.

While we take reasonable steps to secure your personal data, no system or transmission can be guaranteed to be completely secure. You are encouraged to contact us promptly if you believe that your personal data has been compromised in connection with our services.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal limitations. You have the right to:

Access your personal data and receive information about how it is processed.

Request correction of inaccurate or incomplete personal data we hold about you.

Request erasure of your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected and we have no legal reason to retain it.

Object to the processing of your personal data where we rely on legitimate interests, including any direct marketing activities.

Request restriction of processing of your personal data in certain circumstances, such as while we verify the accuracy of the data or consider an objection.

Request the transfer of your personal data to you or to another service provider, where technically feasible and where the processing is based on consent or contract and carried out by automated means.

Withdraw consent at any time where we rely on your consent to process your personal data. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdraw it.

If you wish to exercise any of these rights, you should contact us using your preferred communication method and clearly state which right you wish to exercise. We may need to verify your identity before acting on your request.

Complaints and Contact

If you have concerns about how we handle your personal data, please contact us first so that we can try to resolve the issue with you. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe that your rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. Any changes will apply from the date the revised Privacy Policy is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how we process your personal data.

This Privacy Policy is intended to provide clear information about how Carpet Cleaners Pimlico protects the privacy of customers and prospective customers in the Pimlico area. If you have any questions about this Privacy Policy or how your personal data is handled, you can contact us through your usual communication channel with Carpet Cleaners Pimlico.